Shipping policy
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Shipping Policy
Made to Order — Just for You 🎨
Every BONA OGLE LONDON piece is made to order with love. That means your item is crafted especially for you once you place your order — so please allow 1–2 business days for production before your order is dispatched.
UK Delivery 🇬🇧
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | FREE | 3–5 business days |
| Express Shipping | FREE | 1–2 business days |
Total estimated time from order to delivery: 4–7 business days.
European Union 🇪🇺
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | £14.99 | 5–10 business days |
Total estimated time from order to delivery: 7–12 business days.
Please note: Depending on your country, your order may be subject to local customs duties and import taxes upon arrival. These charges are the responsibility of the recipient and are not collected by BONA OGLE LONDON.
International (Rest of World) 🌍
| Service | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | £23.99 | 7–14 business days |
| USA | £16.50 | 7–14 business days |
Total estimated time from order to delivery: 9–16 business days.
Please note: International orders may be subject to customs duties, import taxes, or fees levied by your country's customs authority. These charges are outside our control and are the responsibility of the recipient. We recommend checking with your local customs office before ordering if you're unsure.
Tracking Your Order 📦
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details (where available). You can use this to follow your parcel's journey right to your door.
A Few Things to Keep in Mind
- Made-to-order items cannot be cancelled once production has begun — so please double-check your size, colour, and address before placing your order.
- Delivery times are estimates and may be affected by busy periods, public holidays, or circumstances beyond our control (we're looking at you, postal strikes 👀).
- All prices are displayed and charged in GBP (£) at checkout.
- If your order hasn't arrived within the estimated timeframe, please get in touch and we'll do our best to help.
Questions?
We're always happy to help. Drop us a message at max@bonaogle.com and we'll get back to you as soon as we can.
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